Considering the nature of Kk2 trading’s Products and Services, purchases executed in Kk2 trading’s store are exempt from the right to return.
If the products that you received does not match with your original order, or the products that you received are damaged on arrival beyond any possibility of use, Kk2 trading would do its best effort to find the origin of the mistake and if such mistake is attributable to Kk2 trading, we will make it right. All items must be intact prior to return, specifically any bag or wrapper should not be opened, otherwise we will have to send it back to you at your cost.
For Kk2 trading to be able to process any return is strictly necessary that you will open a Return Merchandise Authorization (“RMA”) number in our support system at https://support.kk2trading.com. Please, fulfill the report and include a detailed description, pictures, videos and/or any other media that you esteem useful to support your return claim. We will review your case and as a result we may issue a RMA number to you. In such case, please proceed as follows to return us the merchandise:
Place the product in its original packaging in a box or envelope suitable for shipping.
2. On the OUTSIDE of the box or envelope, please write the following information:
o Your name and surname
o Your original order number, (which you can find in the “My orders” section of your user account)
Place also a copy of this information INSIDE the box, as outside marks can be rendered unintelligible during transit.
The return address:
KRONEHOEFSTRAAT 66 1E VERD. 4, 5622 AC Eindhoven, The Netherlands.
3. Once you have completed the previous steps, you can send us the package together with the receipt of the returning shipping costs.
4. Once your return is received and inspected, we will use the Support Ticket System to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we will process your refund, the corresponding amount will be refunded using the original payment method. We will refund the outbound shipping costs and the returning shipping costs. Once we have received and processed your refund, you will receive a notification in our Support Ticket System . Any other communication regarding the return should be held through our Support Ticket System.
NO REFUNDS ON SALE ITEMS
We do not issue refunds on sale items.
NONE OF THE ABOVE CASES
If none of the above fits your situation, please contact us via our Support Ticket System.
DELAYS IN REFUNDS
If after some days that we confirmed that we processed your return you have not yet received it, first check your bank account. Then contact your bank, there is often a little processing time before a refund is executed but your bank may be able to see that the transfer has been already issued but not cleared in your bank account yet.
If you’ve done all of this and you still have not received your refund yet, please open a ticket in our Support Ticket System.
Request support
In order to request our support, please open a ticket at KK2 Trading’s Support System.